Customer Testimonials

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Google Apr 12, 2022

I would just like to say thank you to Marin County Ford and the people who work there. They really went out of there way to help me out during a difficult time. I would recommend anyone looking to buy or sell a vehicle to reach out to Victor or Quinn! The manager Adam was very kind and fair.

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Google Apr 11, 2022

Great buying experience with the Finance manager Tsoai

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Google Apr 8, 2022

Quinn best salesman in the world 🗣

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Google Apr 7, 2022

Talked with Quinn about buying a new car, he was super friendly and helpful.

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Google Mar 30, 2022

My entire experience was wonderful. The process itself, due to the climate of production in our world, took 2 years. I highlight that only to share that Mr. Glenn Ross was unbelievably kind and patient and giving with his time over that entire period. New Bronco Sport, Badlands, is exactly what I hoped it would be. Never purchased a vehicle from a dealership before, and as someone who can be a bit passive, especially regarding something as big ticket as this, Glen and the team were absolute professionals regarding my needs. I would post a photo of my rig... but then ...

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Google Mar 30, 2022

Angelo my sales rep was fantastic. They really went to the trenches to make us feel like family. Angelos sales technique was calm and refreshing. Will defiantly see him again for our next car. Tsoai, the finance manger was great as well. No pressure at check out and had us processed in no time.

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Google Mar 15, 2022

Had the part I needed while traveling. However not a great on hand tire selection for stock tire size for a 2021 F150.

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Google Mar 11, 2022

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Google Mar 11, 2022

General Manager , John is AMAZING!! A+ service from him!!

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Google Mar 2, 2022

Considering my ambivalence about getting a new car or keeping my old reliable. My sales rep, Quinn Reedy, was very no pressure, which helped me a lot. I was grateful as a female, I didn't feel I would be treated any differently than if I were otherwise. From my sales rep to the GM, they were all very kind. Many of the hesitations I had, Quinn had really good answers for. The customer service was why I chose this dealership and I wasn't let down at all. Ultimately helping me ultimately get my new car for the next ...

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Cars Feb 28, 2022

Angelo and team were great from the start! Everything they promised over the phone they honored when I went to the dealership, and then some. I highly recommend Marin County Ford if you are looking for a Ford. We will definitely buy from them again in the future.

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Google Feb 4, 2022

Tsoni Gordley finance manager at Marin County ford went above and beyond to help me decide the best extended warranty for my 2017 Ford edge, In addition the staff at Marin County Ford made sure I was well taken care of from the sales staff to the service manager. I'm happy to say customer service is alive and well at Marin County Ford.

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Google Jan 29, 2022

I found a used vehicle on their website, and I was very interested. I expressed my interest online, and they reached out to me soon after. Glenn sent me a detailed video of the car (as I live 2 hours away). We communicated via text, because I'm not able to regularly answer my phone at my job. We came up with an agreement on the used vehicle, and on my trade-in. The day we came up with the agreement, Glenn had the vehicle delivered to my home free of charge. The delivery person, Mary, brought the paperwork with her and ...

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Google Jan 28, 2022

Nikki and Tsoai were honest and fair during my time looking for a vehicle and through the purchasing process. Would recommend to anyone looking for a vehicle.

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Google Jan 21, 2022

Adam and Oscar were great, made the process of purchasing my bronco a breeze

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Google Jan 4, 2022

If you are looking to get a car, ask for Glenn. He found me the Mustang Mach-e I wanted when no other dealership within 100 miles could get it for me! He was great to work with, no pressure and did an amazing job. Tsoai, the Finance Manager, is very knowledgeable. Ford has a special financing option for the Mach-e that I read about on Ford.com. He knew all about it and was able to answer all of the questions. Some dealerships did not even know about this special finance option.

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Google Dec 7, 2021

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Google Nov 20, 2021

Very satisfied with whole experience at Marin County Ford. Just got my 4th vehicle (Bronco) from them. Big shout out to Adam Brown who was super accessible and helpful throughout the ordering process. John Preston and Angelo Aspillaga were also totally fair and overall good guys.

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Google Sep 4, 2021

Roger in maintenance is always professional and provides great customer service. Never had an issue with Marin County Ford. Satisfied customer!!

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Google Jul 28, 2021

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Google Jul 27, 2021

I have a great experience, Nikki, Tsoai and John are the best. No- pressure, trustworthy, they listen to me, quick and clear communication, no games. Cannot recommend them highly enough!

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Google Jul 9, 2021

John Preston and his complete team at Marin County afford always go beyond to exceed customers satisfaction. They treat you like family and truly listen to you as a customer. I’ve purchased many vehicles from Marin County Ford. Thanks again John and the complete team at Marin County Ford. Definitely appreciate the 5 star service

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Google Jun 20, 2021

Great place to service my ford Roger t. Is very very good

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Google May 28, 2021

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Google May 25, 2021

Interested in a new Ford Bronco Sport I was not expecting my car buying experience to be so easy and professional, as it was recently at Marin County Ford. This was my first time buying from a Ford dealership. We wanted the hard to get Bronco Sport, and we wanted it in a very specific color called Area 51 blue. We were preparing to have to wait forever or pay extra to get it. Instead, the complete opposite happened. Apparently, this dealership is part of a large nationwide group, so they were able to locate the vehicle at one of their ...

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Google May 23, 2021

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Google May 23, 2021

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Google May 17, 2021

My husband and I were looking for a new, certified pre owned car and were on a budget. We called Ford on a whim and John pulled a few cars in our range to have ready for us when we got there. Everyone was so friendly and helpful when we arrived and Oscar helped us test drive and crunch numbers. We had no intent to buy something that day but within 2 hours we had a deal, they cut 5k off the asking to make the car we wanted work for us. We walked out proud owners of a 2018 Ford Edge ...

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Google May 6, 2021

Tsoai & Glenn are awesome and friendly! They make you feel like you're part of the family and I bought from Ford in the past but never Marin County Ford and now this is the only place me and my family as well as friends will buy a car!! Great deals an amazing team makes you feel like you're home!

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Google May 2, 2021

Great service and friendly staff

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Google Apr 30, 2021

They are definitely. My extended family there. They aren't your run if the mill car salesman. They actually care and they give you the choice. Never pressured and talk sense into you (well... Me🤦🏻‍♀️🤷🏻‍♀️🤣) if your decision might not be the best one to make. Love love them!!! Shouts to Glen, John ans Soey!! They are the best!

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Google Apr 28, 2021

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Google Apr 22, 2021

My wife was in needed of a car. So I found one but it was a 1.5 hr drive. The car was everything she wanted so she purchased it. Oscar was the best & service was worth the drive. Happy wife! Happy life!

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Google Apr 22, 2021

I had purchased 2 new trucks from Novato Ford from super salesman Ray Wiser. RIP. The place changed owners and it was time for a new truck. I wanted to buy local but Ray was gone. I started working with Glen Ross on a highly sought after truck. Glen was answering ALL my questions and earning my business. And then Covid hit and I had to delay or several months. Now Ford production was shut down due to Covid and the truck was even harder to find. Glenn was patient and helpful and persistent to find what I wanted. Other dealers ...

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Google Apr 20, 2021

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Google Apr 14, 2021

If you are looking for a vehicle ask for me Nikki Z, you will have a great experience 😀

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Google Apr 5, 2021

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Google Apr 2, 2021

Luis @ Marin County Ford is the BEST for service. He is always available, knowledgeable and customer centric. And, Luis alleviates the pain of sticker shock for service calls! And, if you’re ever in the market to buy a Ford, ask for Glenn Ross in sales and he WILL take care of you. BTW: Ask for Marco if Luis takes a lunch hour.

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Google Mar 15, 2021

Very friendly. Great people to work with

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Google Mar 5, 2021

Couldn’t be happier with the customer service at Marin Ford. I worked with John, Glen and Tsoai. All good guys who helped create a first rate buying experience. Highly recommend.

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Google Mar 1, 2021

John Solis go see him hes a real professional salesman who is informed about the ford products. I could not have had a better experience at Ford Marin with John. I will be doing business with John and only John in the future if you’re in the market for a new car do not hesitate to call and ask for John. Ford Marin is a must go over these so called other “dealerships” in marin that will just waste your time.

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Google Feb 13, 2021

I just purchased a pre-owned Ford Escape at Marin County Ford. My car buying experience was the best! My salesperson Oscar was pleasant, knowledgeable, and efficient. Tsoai completed all the paperwork quickly and thoroughly, and was easy to work with. I would definitely recommend this dealership.

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Google Jan 26, 2021

I bought a 2020 Ford Ranger from Tsoai Gordley. Tsoai did a great job getting me a deal that would work within the budget parameters I had. John Preston also did a great job as manager during the deal making process and subsequent follow up on service for my Ranger. Finally, Roger Toupal in service and Mike Boasso in parts were very knowledgable and a pleasure to deal with on the service and parts side of the dealership. I'm happy I was able to buy from a local dealership and look forward to continued good service from Marin Ford in ...

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Google Jan 11, 2021

I friggin love this place! They are my extended fam damley 🙂 if I put everything I wanted to in this review, no one would read it because I'd go on forever! Glen and Soey, those guys are the most genuine men that I have come across in a long time. This is my 2nd car from them and as long as I live in California, I will never buy at any other dealership. It's not about a sale to these guys there. It's genuinely about helping another human and letting them experience the quality that life can ...

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Google Jan 10, 2021

Bought one of my favorite car from Tsoai Gordley, very happy experience, strongly recommend this dealer!

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Google Jan 5, 2021

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Google Dec 15, 2020

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Google Dec 8, 2020

Love Marin County Ford. Purchased a new 2020 Ford Ranger. You wouldn't know that I was Alex Perez's first sale. The team of Adam Brown, Tsoai Gordley and Alex Perez were great to work with! My wife was even able to get a new car. Couldn't be happier!

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Google Dec 8, 2020

I had a great experience at Marin County Ford. Purchased a new 2020 Ford Escape and the team there made it work for me and my budget. Adam Brown, Tsoai Gordley and Alex Perez are rock stars! Couldn't be happier.

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Google Nov 22, 2020

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Google Nov 14, 2020

We use Marin County Ford to help service our fleet vehicles.

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Google Nov 3, 2020

Fran is the best!

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Google Nov 1, 2020

Thank you very much Tsoai Gordley you are the best .

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Google Oct 23, 2020

Had a great experience purchasing a certified used 2018 Ford Edge from Marin County Ford. John Solis in sales helped us through the process and really went the extra mile. He let us test drive multiple different models with no wait time, he answered our questions and offered his knowledge on the different models, and gave us space and time when we needed to discuss our thoughts. The buying process was straightforward and John was transparent with the different line items and options available and worked with me on meeting a price that we both agreed on. The car did have ...

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Google Oct 9, 2020

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Google Sep 27, 2020

While awaiting my Covid results I decided to buy a new truck. Worked out the details over the phone and they delivered it! Great experience. Thanks Marin County Ford!

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Google Aug 26, 2020

Excellent! Going to Marin county ford in Novato is a great experience, I just bought a Ford Escape and Jon Elvenia was great he was very helpful, he made the 3 hours that I spent there go by so fast he is so funny!

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Google Aug 10, 2020

I went to Marin County Ford to trade in my used vehicle. I was greeted by John Solis, who contacted me about my used car and he was very helpful in looking over my car to see whether it was worth trading in on a new car. He handed me over to Tsoai Gordley who helped me test drive and find the right car. I found that both employee where very helpful and informative. Tsoai made sure that I left with the car I wanted with the best deal possible. It is notable that they stayed with me until the ...

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Google Aug 4, 2020

Amazing customer service. Edith was an amazing help ! Definitely would recommend to friends and family looking for a new car.

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Google Aug 2, 2020

OMG I love cars and in the last 40 years i have Bought over 25 cars and seen a lot of deals Put together for me so I Can say that no one Can come close to marin ford there general Manager is very helpful and goes the extra Mile for you. my salesman Jon E is awesome Knowledgeable and very patient with me I know That was the first time I actually enjoyed Myself in a dealship it took me over 40 years To find you guys but I Am sure glad I Did I recommend these guys to everyone. An amir ...

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Google Jul 22, 2020

I found the folks here to be very straight-forward and clear which I really appreciated. I bought a used truck from them last Sunday and I felt everyone there was extremely polite, professional and helpful. The transaction was very easy. And thank you very much for arranging to return my other vehicle back to Sacramento where I live! Thanks guys-especially Tsoey, and John

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Google Jul 19, 2020

I just bought a new truck at Marin Ford and my experience was Awesome! Big Thanks to Glenn Ross who was super helpful and straight forward from the get go! John the sales Manager was also very accommodating and helped me get more $ for my trade in. Amir my finance manager was wonderful as well. Thoroughly explaining all of my warranty options in great detail as well as all that paperwork! 😆 I already know your service Dept has the best reputation in the Bay Area....I have good mechanic friends that have always told me so. Well I’m off ...

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Google Jul 10, 2020

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Google Jun 9, 2020

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Google May 27, 2020

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Google May 27, 2020

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Google May 24, 2020

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Google May 16, 2020

Above & Beyond! Roger in service really went the extra mile to help me get restitution from a third party fabricator that installed a dump bed on my chassis. A repair that was to be covered under my factory warranty was discovered to be caused by the fabricator. Roger helped document the issues & provided me with all the information needed to get the repair covered without cost to me. My experience with Roger was refreshing & appreciated. I will be back, as Novato Ford will now become my "go to" service facility for years to come:) Thanks ...

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Google May 13, 2020

I just purchased a newer SUV from Chris Foy at Marin County Ford. He was courteous, professional and very knowledgeable! Buying a car can be a lengthy and stressful experience but thanks to the guys at Marin Co Ford I wasn’t pressured and the whole process of buying a car was executed in a timely manner! Thank you!

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Google Apr 28, 2020

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Google Mar 11, 2020

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Google Mar 7, 2020

I just picked an F150 Raptor here! John provided superior service, was friendly, transparent and fast! Amir walked me through the paperwork, explained everything clearly, these guys rock!

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Google Feb 17, 2020

This review focuses on both Luis Carrillo in Service as well as Glenn Ross in Sales. I came in because I had some interest in a GT-350 and he actually had 2 in stock. both were very desirable (to me) and he was 1. Very patient with all my lil questions 2. Very knowledgeable in his products (which is actually rare in car sales) and finally 3. Not high pressure in his sales technique. He gave me the numbers and unfortunately the numbers didn't work for me and he understood and respected that. The next aspect of the Marin Co. Ford experience is ...

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Google Feb 16, 2020

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Google Feb 14, 2020

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Google Feb 6, 2020

Very professional, great service

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Google Jan 25, 2020

Great experience. Nice people. Very transparent transaction. Treated us professionally but set up a casual and comfortable interaction. Would highly recommend.

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Google Jan 17, 2020

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Google Jan 15, 2020

Six months ago I purchased my car from Edith. I had issues in my previous marriage that messed up my credit but Edith assured me that I could buy a car with bad credit in Novato. I only had $500 to put down and a low monthly budget but she got me behind me into a car and I looked at my credit today and because of my car my credit score is going up!! I’m so happy and thankful for her experience. Also, she’s good for laughs.

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DealerRater Jan 15, 2020

If you need a car I recommend Edith. She’s attentive and helped me with my credit situation about six months ago. Thank you Edith

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Google Jan 14, 2020

(Translated by Google) Look, a year ago I bought a car with Edith Chavarria and since I bought it I have been very happy !!!!!!! (Original) Mira, hace un año compre un carro con Edith Chavarria y desde que lo compre ando muy feliz!!!!!!!

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Google Jan 13, 2020

This place deserves more stars if I could give them! In late November my car started acting funky and a "transmission failure" light came on which was concerning because it is a 2017 model. I called Serramonte Ford considering I live closer to them. I told them that I had a transmission issue and they were not helpful at all and told me they couldn't get me in until January...with a transmission issue. I called Novato Ford and they got me in four days later, they got the issue figured out, their communication was great, and I ...

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Google Jan 11, 2020

Good people

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Google Jan 11, 2020

If you need a car ask for EDITH OR GLENN!!!! That’s who you need to ask for!!!!!!!!!!!!!!!!!! Thank you and thank you!!

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Google Jan 11, 2020

(Translated by Google) Thanks to Edith for helping me with the purchase of my Ford Escape. I am very happy with my car !! I recommend you to anyone who occupies a car. Thank you very much for your help! (Original) Gracias a Edith por ayudarme con la compra de mi Ford Escape. Estoy muy feliz con mi carro!! Te recomiendo a cualquier persona que ocupe carro. Muchas gracias por su ayuda!

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Google Dec 6, 2019

I just bought a brand new 2019 ford f150 and I am a happy customer

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Google Nov 27, 2019

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Google Nov 26, 2019

Thank you Edith for your great customer service last weekend. I went in with my husband as he was looking into purchasing a new truck and Edith went above and beyond in making sure things got done in a promptly time. She is the best! 👏🏼

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Google Nov 26, 2019

These guys are awesome!!!! Every service was fast and professional. I had a 2011 mustang which was serviced by them and now a 2018 gt. They even realized the second trip monitor on my gauge cluster matched the oil mileage and reset it. It’s the little things right?!

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Google Nov 25, 2019

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Google Nov 15, 2019

It's the one place if u need a Ford,shout out to Mr Ross

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Google Oct 29, 2019

I bought my 2019 f150 work truck from Edith in may- her continued service after the sale is why I rate this 5/5 stars

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Google Oct 16, 2019

Very helpfull

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Google Sep 21, 2019

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Google Aug 12, 2019

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Google Aug 7, 2019

Excellent! Fast easy helpful! Truly had a great time. I went to change some transmission fluids, it took about 2 hours....got dropped off at the mall and picked up! The consultant specialist Fran was amazing trully above and beyond of what I expected! He was kind, had a wealth of knowledge and truly cared about my car and my experience. Bravo Ford! ( Have had luxury cars and the service at Ford was equally great if not better! ) Very Happy Client!

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Google Jul 28, 2019

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Google Jun 13, 2019

Honest Service Department, great customer service.

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DealerRater Jul 15, 2015

Had a front end (suspension) problem with Explorer From the estimate through the completion of the work I was kept informed. Works and drives like new.

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DealerRater Apr 26, 2013

Having purchased several new vehicles over the years, I must take the time now to write that Journey Ford is by far the best group of people I've dealt with. Brandon Fisher, the truck specialist, was called over to work with me. He is knowledgeable of the Ford truck packages, weight specs, and trailering/towing limitations and set me up with the right vehicle for my needs. The paperwork and sales process was smooth. If you are in the market for new or used and can make it to Novato, I recommend this company.

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